LETTER

Canada Post loses fundraising letters, threatens the charity

 

The non-profit “BullyingCanada” relies on donors to sustain their operations. Often, new donors are contacted through direct mail. When BullyingCanada ran their fundraising appeal campaign through Canada Post, they were surprised to discover that the carrier had no idea where it had gone.

We had supporters say they got the fundraising piece, (and others) say they never got it. Canada Post told me that they didn't keep records of where our fundraising letters were sent, so we would have to canvass neighborhoods and tell them what they had done with our mail.

Canada Post lost (our) campaign. Over 40 people in the target areas did not receive the mail-out. Fundraising came in way below past appeals.

BullyingCanada asked Canada Post to compensate them for printing costs and send the mail out again, properly. When Canada Post refused, BullyingCanada retained legal counsel.  As soon as they knew we had a lawyer, they cancelled our credit line with them. Then they told our lawyer that they had legal immunity and they weren't willing to do anything.

We want Canada Post to do the right thing. If Canada Post is going to use its immunity to lose people's mail and punish them for complaining, maybe they shouldn't have immunity.

Rob Benn-Frenette
Co-Executive Director/Co-Founder
BullyingCanada Inc.